Business rule(s) to enforce views

[matthew_magee1]

Hi all,

I have created an additional view on sc_req_item and sc_req_item_list called ASK.

This view shows different columns than the SELF SERVICE view

I have 2 page, one to display all sc_req_items and the other page to display sc_req_items for a specific item (ask).

The views themselves work great, but when I start looking at these views through ESS, I get stuck on the ASK view in both pages.

We tried a view rule and it's not working too well.

My colleagues and are thinking of creating a business rule or two to help force a particular view on the respective pages.

Here's what I pulled off the wiki:

//Force non-itil users to the ess view for sys_user   

 //To use on other tables, replace sys_user with the table name   

 //Business rule: User View Filter //Table:global 

//Runat:server     

function sys_userGetViewName() { 

if (gs.hasRole("itil")) {return;

 }

 if (view.startsWith("ess")) 

{return;} 

// do not change view if it starts with sys_ (e.g. sys_ref_list)

 if (view.startsWith("sys_")) {return;} answer = "ess"; 

}     

function sys_user_listGetViewName() { sys_userGetViewName(); }

I'm not trying to base the views on roles, rather I just want to base the view on the page they pull up (orders.do or ask.do).

How would I write my business rule(s) to do this?

Thanks in advance-

[matthew_magee1]

Follow up-

I had some 'junk' in my iframe that was setting the user pref. I removed it and things appear to be ok.

[naveenms88]

hi I have created an UI action in approver form..." UPDATE RITM",

function displayRITMRecord() {

        var dialog = new GlideDialogForm('Review & Update ', 'sc_req_item');

        dialog.setSysID(g_form.getValue('document_id'));

        dialog.addParm('sysparm_view','Approver');     ---- it works only for ITIL users and not for ESS users. So, used the below global business rule.

        dialog.addParm('sysparm_form_only','true');

        dialog.render();

}

created a global business rule as below to show the APPROVER view( in RITM )   to ESS approver when clicks on UPDATE RITM.

// populate the default value for the caller

function sc_req_itemGetViewName() {

      if (gs.hasRole("itil"))

  {return;}

  if (view.startsWith("approver"))

      {return;}

  if (view == "sys_ref_list")

      {return;}

  answer = "approver";

}

function sc_req_item_listGetViewName() {

sc_req_itemGetViewName();

}

I dont see any luck in getting my APPROVER view shown to the end user through UI Action. Kindly help