Business rule updating two times.

[shashanksha]

My requirement is to when someone is assigned to a SC_TASK  and state is work in progress then automatically update the additional comments with a statement "Your task <task number> has been assigned to <so and so person>. This is done but on every state we are making additional commnets mandatory , so when we changing assigned to person and state is work in progress , comments filed comes as mandatory, user need to fill on that, and save it..Business rule i created to automatically update the additional comments with a statement "Your task <task number> has been assigned to <so and so person>. but it was updating this message plus what i entered on comments field. Please fin the attachment. Any help would be appreciated.

Thanks,
Shashank Sharma

[Anand Kumar P]

Hi @shashanksha ,

If you are using before BR current.update() not required. or Check for other business rules on sc_task table  Assigned to changes and script using current.update().

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

[Najmuddin Mohd]

Hi @shashanksha .

I believe you have written After Business rule and current.update().

So, the record is saving and updating again from the business rule.
Can you check by using Before Business rule.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[shashanksha]

Hello @Najmuddin Mohd ,

[Najmuddin Mohd]

Hi @shashanksha ,

I could see this from ServiceNow

https://www.servicenow.com/docs/bundle/xanadu-release-notes/page/release-notes/quality/xanadu-patch-...



If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.