Business Stakeholder user not able to see attachment to the ticket

[Zubair Alam2]

Hi All,

            How can a business_stakeholder role user view the attachment to the Incident or RITM ticket? 
All suggestions are appreciated. Thanks. 

[Ravi Chandra_K]

Hello @Zubair Alam2 

are the attachments disabled for that roles users? Or is there any encryption enabled in the system.

Go to Access control from filter navigator and check any ACLs on sys_attachment table.

You can add this role to existing ACL.

Please Mark this answer as helpful and correct if helped. Asw

Kind Regards,

Ravi Chandra.