Enable attachments for certain users

[DreDay3000]

attachments are disabled for certain user. I would like to enable attachments for specific groups. I think I should be using ACL's but not sure where to start. write acl on the sys_attachments table

[Yashsvi]

Hi @DreDay3000,

please check below link:

https://docs.servicenow.com/bundle/washingtondc-mobile/page/administer/tablet-mobile-ui/task/enable-...

Thank you, please make helpful if you accept the solution. 

[Ravi Chandra_K]

Hello @DreDay3000 

Where are the attachments disabled? Is it on Incidents or Requests. Or is there any encryption enabled in the system.

Go to Access control from filter navigator and check any attachments on sys_attachment. If you want to edit an existing ACL, Elevate the role to security_admin role

Please Mark this answer as helpful and correct if helped. Asw

Kind Regards,

Ravi Chandra.

[DreDay3000]

the attachments are on the RITM

[Ravi Chandra_K]

If there are no encryptions on the instance, Check the ACLs on sys_attachment table.