Button "Discuss"

Emerson Patrik · ‎01-19-2023

When I installed the "Omni-Experience Standard Feature Set" application it enabled the "Discuss" button on all tables, I would like to know how and where you disable/enable this button for one or several tables?

JeremyHoffman · ‎01-31-2023

Hi Emerson,

We are currently upgrading to Tokyo and came across the Discuss UI Action. In our investigation, it appears if you have the Omni-Experience Standard Feature Set set as your Scope, Navigate to All --> Conversational Interfaces --> Settings. Select the Sidebar option on the left navigation pane, and deactivate it. This removed the Discuss button for us on the various task forms (incident, problem, etc.)

I hope this helps.

Jeremy

rick_deez · ‎11-28-2023

@JeremyHoffman / @shibinmonjoseph

Is there a way to add this button to Workspace? I want to show the UI Action button on the Incident Workspace form.

Dr Atul G- LNG · ‎11-28-2023

Hi @rick_deez

Seems not an easy way to bring this button on Workspace.

It is not a normal ui action, so looks difficult here and also need a customization.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

kj_Sandeep · ‎12-13-2023

Hi Rick,

Yes the discussion button is more specific to workspaces like

Customer Service Management (CSM) Configurable Workspace
CSM Manager Workspace
Human Resources (HR) Agent Workspace (Configurable only)
IT Service Management (ITSM) Manager Workspace
Vendor Management Workspace

for adding it to other workspaces we have a kb article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213249

also refer

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/conversational-inte...