Button "Discuss"

[Emerson Patrik]

When I installed the "Omni-Experience Standard Feature Set" application it enabled the "Discuss" button on all tables, I would like to know how and where you disable/enable this button for one or several tables?

[shibinmonjoseph]

Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.

Discuss is a button as part of Sidebar. (Its not a UI action)

To deactivate Sidebar:

Change application to: Omni-Experience Standard Feature Set

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'

[alan_lowrance]

Any ideas of how to do this if we don't have a "Conversational Interfaces" in the left navigator?

[Community Alums]

Find the property named "com.glide.cs.collab.enabled" and set the value to "false".  If you don't have the property, you can create it yourself.  Be sure to be in the "Omni-Experience Standard Feature Set" application scope when you do this.

[Krissy]

Install the plugin for virtual agent (conversational interfaces) and the omni experience set plug in and it should appear.

[Astha5]

You can disable the discuss button by deactivating below record-

YOUR_SERVICENOW_INSTANCE.service-now.com/sys_ux_form_action_layout_item.do?sys_id=09dd8df5c31130100f24c87af040ddb4&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=sys_idSTARTSWITH09dd8df5c%5eORDERBYorder