Bypass 'glide.knowman.enable_multi_language_search' property based on role

[rafas_10]

Hi everyone,

As you know, OOTB the 'glide.knowman.enable_multi_language_search' property is set to false, which means users can only see knowledge articles based on their preferred language.

I want to bypass that, and want all my users with the 'knowledge_group_member' role to be able to see all articles, no matter the language.

What is the best way to achieve this?

Thank you!

[Tanushree Maiti]

Hi @rafas_10 

The system property 'glide.knowman.enable_multi_language_search' property is out-of-the-box method for enabling multi-language search in Knowledge Management .

May be alternative is there (like glide.knowman.search.default_language ) But just want to know why you are looking for customization where OOB option is available.

Refer: https://www.servicenow.com/community/developer-forum/knowledge-article-translation/m-p/3387313

[rafas_10]

Hi @Tanushree Maiti ,

I want the people responsible of creating the knowledge articles to be able to see all articles no matter the language so they can check them and I want the regular employees to see only based on preferred language.

Therefore the responsible of creating the articles have the 'knowledge_group_member' role, that's why I want to achieve this.