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Knowledge Article Translation

Piyush_Kolhe
Tera Contributor

3 hours ago

How to show knowledge article in default English language to logged in user if translated version of knowledge article is not present in user's preferred language?

Tried to set system property 'glide.knowman.search.default_language' but still it is not working as expected.

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Ravi Gaurav
Giga Sage
Giga Sage

2 hours ago

Hi @Piyush_Kolhe 

 

 

The OOTB property you already found is: glide.knowman.search.default_language

 

This sets the default language for indexing/search when a user’s preferred language translation isn’t available.

  • Example: If set to en , the English version is supposed to appear when the translation is missing.

  • Rebuild the Knowledge Index.

     

  • Test with a user whose preferred language ≠ English. If no translation exists, the English article should appear.

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Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

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