Calculate Tasks Where State Reverted
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2024 08:19 AM
How would you calculate how many stories went back into draft once progressed to a state of Approved by PO?
Example
1) story created with state = "Draft"
2) story state updated = "Awaiting Approval"
3) story state updated = "Approved by PO"
4) story state updated = "Draft"
Goal = report on how many stories went back into draft once progressed to a state of Approved by PO?
While this example is specific my question is aimed at understanding if it is possible to track any tasks that progressed from state1 -> state2 -> state1.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2024 11:18 AM
Hi @jacobspacek
You can start with the metrics. You can create a metric for same and track the state on same. Please check OOTB metrics.
create similar for your table and then you can use this in reporting with Database view.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2024 11:28 AM
Thanks for reply.
I have been reviewing that particular metric all week and have also created a new one for table "rm_story".
My issue is using the metric_instance data to answer the question "how many stories went back into draft once progressed to a state of Approved by PO?"
I am struggling to identify stories that meet the criteria.
Using the metric_instance data I can count and identify stories that
- contained certain states at a certain point in time
- current story state
I am struggling to understand how to identify the stories that shifted from state A->B->A only.
Specifically struggling to understand how to answer that question in a report (like count of distinct stories that meet the criteria).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2024 11:38 AM
Hi @jacobspacek
What next , is after metrics, create a Database view of metric and Story table and then use that Db view to create report , I am sure you will get some good results.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2024 11:45 AM
I also conducted this during testing earlier today?
I still don't understand how I can use the DB view to specifically identify stories that went from state a -> state b -> state a?
What does the DB_view allow us to do that the metric_instance table wont?