I am trying to use a business rule to auto calculate a duration field in that is used in a scoped application. I need the duration based on the difference of 2 date / time fields I tried to modify one that we are already using for Problem management but the gs.dateDiff is only available in global. Below is a copy of the current script being used as well as the error im currently getting.
function onBefore(current, previous) {
//This function will be automatically called when this rule is processed.
gdt1 = current.u_incident_start.getGlideObject();
gdt2 = current.u_resolution_time.getGlideObject();
current.u_mttr = GlideDateTime.subtract(gdt1.getDisplayValue(),gdt2.getDisplayValue());
current.update();
}
Thanks Chuck, that got me close. I had to adjust to the following to make it work but I may have missed something in your original post.
function onBefore(current, previous) {
//This function will be automatically called when this rule is processed.
current.u_mttr = GlideDateTime.subtract(new GlideDateTime(current.getValue("u_incident_start")), new GlideDateTime(current.getValue("u_resolution_time")));
current.update();
}
In Scoped applications
Client Script
Script Include
Result
