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Calendar date picker is not working as expected

Harish Mulpuri
Kilo Contributor

The calendar date picker is not working as expected. As soon as I click on the calendar icon in the date field, I couldn't able to see the calendar on the page. But If I zoom out the page then I can see the calendar somewhere bottom of the page. So, it is working fine in the native view as well. 

6 REPLIES 6

Shantharao
Kilo Sage

Hi Harish,

 

Please delete that existing date picker filed and re-create it with dirreferent back end name which is not same as the current date picker back end name

 

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Ankur Bawiskar
Tera Patron
Tera Patron

Hi Harish,

few things to check

1) was this working fine recently?

2) did you upgrade recently

3) did this stop working after upgrade

If nothing has changed after the upgrade then raise a HI ticket with ServiceNow

https://hi.service-now.com/kb_view.do?sysparm_article=KB0621652

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Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

Thanks for the reply. It was working fine before. There was a change in the theme. We are using a custom theme instead of 'esc-theme-includes.css'. So, I need to modify custom theme with some CSS tags which I am not sure about.

@harish_oak 

In that case you need to check with the team who worked on this custom theme

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader