Calendar date picker is not working as expected
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06-30-2020 09:41 AM
The calendar date picker is not working as expected. As soon as I click on the calendar icon in the date field, I couldn't able to see the calendar on the page. But If I zoom out the page then I can see the calendar somewhere bottom of the page. So, it is working fine in the native view as well.
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Service Portal Development
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06-30-2020 09:53 AM
Hi Harish,
Please delete that existing date picker filed and re-create it with dirreferent back end name which is not same as the current date picker back end name
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06-30-2020 10:07 AM
Hi Harish,
few things to check
1) was this working fine recently?
2) did you upgrade recently
3) did this stop working after upgrade
If nothing has changed after the upgrade then raise a HI ticket with ServiceNow
https://hi.service-now.com/kb_view.do?sysparm_article=KB0621652
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-01-2020 04:50 AM
Hi Ankur,
Thanks for the reply. It was working fine before. There was a change in the theme. We are using a custom theme instead of 'esc-theme-includes.css'. So, I need to modify custom theme with some CSS tags which I am not sure about.
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07-02-2020 02:08 AM
In that case you need to check with the team who worked on this custom theme
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader