Call a Flow Action from service portal

[maryc]

Hello,

How do I call a Flow action from Service Script in a Service Portal Widget?

The action returns a URL and I want the page to be redirected to the new URL

Thanks

[Sonam_Tiwari]

Go to the flow you want to call and navigate as per the screenshot:

Copy the code snippet and use in your server side script. Once you fetch the output url

use window.open(url,'_blank') to redirect to a url

Place the scripts in the widget based on your use case,

[Neel Patel3]

Hi Mary,

Yes you can!

You can create and call a script include (which triggers the flow) in server side of your widget.

[Its_Azar · Accepted solution]

Hi there @maryc 

Firstly, within your Service Script, invoke the Flow action using either Glide Flow API calls or REST API calls if the Flow action is exposed as a REST API. Capture the URL returned by the Flow action.

Once you have the URL, use JavaScript to redirect the page accordingly. This can be achieved by setting window.location.href to the URL obtained from the Flow action.

var flowActionUrl;


if (flowActionUrl) {
    window.location.href = flowActionUrl;
} else {
    console.error('Flow action did not return a URL.');
}

If this helps kindly accept the answer thanks much.