Calling getUserByID() works in global scope but not in application scope

[pathat]

Hello.

I have a business rule (BR) which has a custom script which gets information about a user other than the user I am currently logged in as, just like the following:

var ourUser = gs.getUser();

gs.print(ourUser.getFirstName()); //should print out the first name of the user you are currently logged in as

ourUser = ourUser.getUserByID('abel.tuter'); //fetched a different user   --> Exception thrown here when in APPLICATION scope

gs. ­print(ourUser. ­getFirstName()); //this should be the first name of the user you fetched above

This script was working fine when the BR has a GLOBAL scope. But the same script fails when it calls ourUser.getUserByID() in another BR which has an APPLICATION scope. The error is: TypeError: undefined is not a function

Thoughts anybody?

[Pradeep Sharma]

Hi Pat,

I am able to reproduce this issue. I will check with the platform team and get back to you.

Thanks for your patience.

[dougsteckel]

Hi Pradeep,

This thread branched off and talked about .getFirstName( for scoped application however I am   having issues with the same. When I enter the code myUser. in my helper class getUserByID does not show in autocomplete. This seems a bit different than the the problem and solution you described. I am a relative beginner. Is my issue related to scoping as well?

My Code

var myUser = gs.getUser();

myUser = myUser .getUserByID('abel.tuter'); //when I remove this line from of my helper class it runs. Also autocomplete does not show getUserByID for myUser. not supported?

Thanks,

Doug

[Pradeep Sharma]

Hi Pat,

Scoped API doesn't support User#getFirstName. I will raise a Problem with the platform team.

For a workaround you should be able to GlideRecord and fetch the field.

Please let me know if you have any questions.

Thanks,

Pradeep Shamra

[pathat]

Hi Pradeep.

Is there documentation showing all the exact field names for the sys_user table, which is what I would query to get a GlideRecord. For example, to get the GlideRecord for the current user, I would code this as follows, but what if I wanted to get the department the user belongs to (which I normally would have gotten using ourUser.getDepartmentID)?

user = new GlideRecord('sys_user');

  user.addQuery('sys_id', current.sys_id);

[Grant Hulbert]

Hi Pat, try this:

var gr = new GlideRecord('sys_user');

gr.get('5137153cc611227c000bbd1bd8cd2005'); // easier way to find a specific sys_id; see https://developer.servicenow.com/app.do#!/api_doc?to=method_class__get_object_name__object_value__gl...

gs.info( gr.name );

gs.info( gr.department );

gs.info( gr.department.getDisplayValue() );