Can a non-admin user load data in to servicenow?

saiii · ‎03-30-2017

Hi Everyone,

Is there any chance that a non-admin user can import data or load data in to Servicenow.

With out giving them the roles is there any chance???

Thanks,

Prathima.

Chuck Tomasi · ‎03-30-2017

You need to have import roles to import data. Giving the general public import access would be dangerous to say the least.

saiii · ‎03-30-2017

Hi Chunk,

Yeah that's what I'm really concerned I don't want to give them an admin level role because the Service Desk people may mess up things.

Any alternative with out giving them that roles can they load or import data???

Thanks,

Prathima.

Chuck Tomasi · ‎03-30-2017

You don't have to give them admin role to let them import data. Identify a few key people and grant them the appropriate roles from the list above.

Alikutty A · ‎03-30-2017

Hi,

You need to automate your load, there are 2 good options available which does not requires a role

1) Create a record producer to automate service desk data loads

2) Automate loading via email

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response