Can a user cancel a REQ/RITM from the portal?

Abbottronix
Tera Guru

‎09-02-2024 07:21 PM

When a user raises an incident, they can go into their tickets list on the portal and close the incident from there. However, I don't see the same options with REQs/RITMs. Is there an OOTB way for users to cancel/close their REQs/RITMs from the portal, or is this something that needs to be customised?

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Community Alums
Not applicable

‎09-02-2024 08:05 PM

Hi @Abbottronix ,

There is no OOTB way, you will need to create a custom solution, by using Custum Button on Portal.

Sample codes and steps:

https://community.servicenow.com/community?id=community_question&sys_id=c6d68ba5db1cdbc01dcaf3231f96...

 

Reference:https://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button

 https://serviceportal.io/create-custom-action-buttons-service-portal/