Personal Developer Instance (PDI) Still on Waitlist After 10 Days

[ChinchuSP]

Hello Team,

I requested a Personal Developer Instance (PDI) through the ServiceNow Developer Portal around 10 days ago. Since then, my request has remained on the waitlist with the message:

"You're waitlisted for an instance. You'll receive an email as soon as one is available."

I understand that PDIs are subject to availability, but I wanted to check whether this waiting period is normal or if there could be an issue with my account.

I need the instance to continue my ServiceNow learning, CSA preparation, and hands-on practice.

Could someone please help me with the following?

1. Is there any issue with my account or PDI request?

2. Is there anything I should do from my side?

3. Should I continue waiting, or would it be better to cancel the request and submit a new one?

4. Is there any estimated timeline for when a PDI might become available?

Any guidance would be greatly appreciated.

Thank you for your time and support.

[Dr Atul G- LNG]

Hi @ChinchuSP 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[AndersBGS]

Hi @ChinchuSP 

Currently there is some longer wait list for PDIs. At the same time there is no support available for PDIs, hence you can only wait till one is assigned to you.

[ChinchuSP]

Thank you

[yashkamde]

Hello @ChinchuSP ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow. From what I’ve seen, if the instance is showing as available, the best approach is to keep checking and trying every day. Usually it does come back online eventually, though the wait can be frustrating.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

Also I have passed CSA. I would be happy to share my experience on my journey throughout preparation :

Refer this :

ServiceNow CSA Exam Study Guide 

If my response helped mark as helpful  and accept the solution.