Hi developers,
So, in normal everyday email use, we create an email chain for a particular thing. Person A sends an email to Person B and C, and all 3 would hit "Reply all" to the latest email. And so, you can click into the latest email and scroll down to see the previous messages.
Is there a way for a ServiceNow email notification like "Incident commented for ITIL" to also do the same? Can SN-generated emails be created as a reply from a previously-generated SN email?
If not, have you implemented this in other ways?
