can anyone help me to get restoring my PDI

Prem33
Tera Contributor

#can anyone help me to get restore my PDI I'm not using my PDI from past 1 month due to personal problems
i developed lot of work on that now it showing your instance is hibernating

 

my pdi: dev74353.service-now.com 

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Prem33 

 

Consider it dead. There is no support available for PDI. Please get anew PDI mate. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Prem33 

 

Please accept the solution and close the thread.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Prem33 

 

Consider it dead. There is no support available for PDI. Please get anew PDI mate. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Aman Kumar S
Kilo Patron

Hi @Prem33 

Your PDI is reclaimed and unfortunately there is no way to recover it.

Servicenow doesn't support any maintenance on PDI, you have to login at least once within 10 days interval.

Better way would just be to request for a new instance.

 

Going forward keep taking backup of your development, how to do it refer to below article:

https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/

 

 

Best Regards
Aman Kumar

Danish Bhairag2
Tera Sage
Tera Sage

Hi @Prem33 ,

 

Unfortunately any PDI which is not accessed for 7-10 days will be taken back by servicenow & u won't be able to restore it,untill unless u have taken a backup of that PDI.

 

If not then as Atul mentioned u need to request for a new instance.

 

Thanks,

Danish

 

AndersBGS
Tera Patron
Tera Patron

Hi @Prem33 ,

 

the short answer is no. When first the PDI has been reclaimed it can’t be restored. Only solution is to request a fresh installation.

 

uf my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/