Can anyone help with the error message "User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_grant, Invalid refresh token: "

[PGhate]

Hello All,

When we check in manage tokens it can be  seen that the refresh token has not expired but while attempt a REST call we are getting following error:

User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_grant, Invalid refresh token: 

Can someone help with what could the issue be?

[Ankur Bawiskar]

Hi,

Can you explain how are you testing or checking this?

Regards
Ankur

[PGhate]

Hello Ankur,

Under manage tokens we checked for the expiry date of the refresh token. Few days ago we had  re-generated the token which worked and resolved the issue but now we are again facing this issue.

Thanks

[Ankur Bawiskar]

Hi,

Are you using the correct credentials?

Did the credentials change in between those days. Please check with 3rd party team

Regards
Ankur

[PGhate]

Hello Ankur,

Just for confirmation if the credentials are changed we only need to re-generate the tokens or any other configurations need to be made?

Thanks