Can i export KB Article to Pdf file?

[shaik_irfan]

Hello. 

How can i export KB Article to Pdf file where ITIL users can export the file

[sachin_namjoshi]

They can navigate to kb_knowledge.LIST and export record from the FORM view , list VIEW.

Regards,

Sachin

[shaik_irfan]

We want it from the UI Page as shown below:

[sachin_namjoshi]

You will have to customize OOB UI page (kb_view) to provide export PDF functionality. ( NOt recommended as best practice)

You can print it by adding this html for a print button, then save it to PDF from there.

<div style="height: 20px" class="print_hide" align="right">


               <button type="submit" onclick="javascript: window.top.print();"><img src="images/printer.gifx"></img>


               <span>Click to Print</span>


               </button>


       </div>



If you want to print just the frame the ui page appears in try this.   (Notice the change to window.top.print).



<div style="height: 20px" class="print_hide" align="right">


               <button type="submit" onclick="javascript: window.print();"><img src="images/printer.gifx"></img>


               <span>Click to Print</span>


               </button>


       </div>

Regards,

Sachin

[Devyani_6]

Hi,

Apart from exporting from the form or list view, there is another options called 'Printer friendly version' available in Gear setting is mention in below thread. Using that we can export the records to PDF. Please go through below threads.

Is there a way to export a knowledge article to pdf?

Print Friendly Version features

unable to view images when exporting knowledge article in pdf

Let me know, if you are having further queries.

Mark Correct/Helpful, based on impact of response.

Regards,

Devyani

www.dxsherpa.com