Can i export KB Article to Pdf file?

shaik_irfan
Tera Guru

Hello. 

 

How can i export KB Article to Pdf file where ITIL users can export the file

8 REPLIES 8

Thanks for the links Devyani.

 

I already gone thorugt that it didnt worked for me 😞

 

We want to export from UI Page view:

 

Hi! I am trying to view the Print Friendly Version features link you posted and it looks like I don't have the permissions to view... any insight?

Roger Poore
Tera Guru

Check out my solution for doing this.

Henrik Jutterst
Tera Guru

Found this article when I was looking for the same thing myself. But I also found one solution to this. Use this link to create a .pdf-file of your KB-article:

 

https://<instance-name>.service-now.com/kb_knowledge.do?sys_id=<sys_id_of_kb_article>&sysparm_media=print

 

ServiceNow KB for this is found here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818411