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07-05-2017 08:08 AM
I have an event capturing SLA info, i.e parameter1 = assignment group and parameter2 = SLA %
So my notification is using parameter1 to send to the assignment group but I want/have been asked to send the % at the time of the email being sent. So I want/need to send 50%/75% in the subject line.
I can't see a variable to use to add the event parameter into the subject/body.
Any know?
Solved! Go to Solution.

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07-05-2017 08:11 AM
You should be able to use ${event.parm2} to get whatever is captured in your parameter2 from your event.

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07-05-2017 08:11 AM
You should be able to use ${event.parm2} to get whatever is captured in your parameter2 from your event.
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07-05-2017 08:12 AM
thats what i thought but it's not working which is why i thought it must be something else.

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07-05-2017 08:15 AM
Look at your event logs to determine if these events have something in parameter 2. You may have to adjust your SLA workflow so that it populates the parameter correctly.
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07-05-2017 08:14 AM
arghhh me being daft, was using param not parm
£$^$^%*%*%*&^%&% (lots of expletives)