can i move a catalog item to a custom application

abcmh
Giga Contributor

I have created a catalog item in the service catalog but due to a major scope change i am now going to need to create a custome scoped application.

So i wanted to know if it was possible to move the catalog item to this scoped app so that i don't have to redo all the work that i have done on the catalog item.

Any input is appreciated.

Thanks.

7 REPLIES 7

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello,



To convert your solution from a global scoped application to a unique scope, you will need to recreate your application and move the logic over manually:


  • System Applications > Applications > Create New
  • From there, recreate your table names, scripts, etc. and copy/paste the logic from your existing app/update set over to the new record

Managing Applications - ServiceNow Wiki


xiaix
Tera Guru

I created (by mistake) a completed Catalog Item in a custom application scope by mistake, but I was able to move it to "global".

I followed the steps outlined here: https://docs.servicenow.com/bundle/jakarta-application-development/page/build/applications/task/t_Mo...

 

I just opened up the catalog item, right-clicked in the header, and chose Move to Application...

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hello David,

OOTB the behavior is that the UI action to move application files should be visible only in Global scope. Did you make any changes to the UI action in your instance?

 

Thanks,

Pradeep Sharma

Hervi
Tera Contributor

This would work only when applications are global scope.