Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Inbound email action

keithtan
Tera Guru

‎09-10-2024 02:11 AM

Hi,

 

Is it possible to configure an Inbound action to

  1. create case
  2. reply email with some of the created case fields like Number?

 

Appreciate the help.

Thanks.

 

0 Helpfuls
  • 593 Views
2 REPLIES 2

Anurag Tripathi
Mega Patron

‎09-10-2024 02:14 AM

Hi,

Yes creating case is absolutely possible.

Can you elaborate on what you need on second use case?

-Anurag
0 Helpfuls

Danish Bhairag2
Tera Sage

‎09-10-2024 02:25 AM

Hi @keithtan ,

 

Yes you can create the case using GlideRecord in ur inbound email action & once the record is inserted in the case table u can trigger an email using gs.eventQueue & using that you can pass the necessary info in the email.

 

Thanks,

Danish

0 Helpfuls