Inbound email action

[keithtan]

Hi,

Is it possible to configure an Inbound action to

1. create case
2. reply email with some of the created case fields like Number?

Appreciate the help.

Thanks.

[Anurag Tripathi]

Hi,

Yes creating case is absolutely possible.

Can you elaborate on what you need on second use case?

[Danish Bhairag2]

Hi @keithtan ,

Yes you can create the case using GlideRecord in ur inbound email action & once the record is inserted in the case table u can trigger an email using gs.eventQueue & using that you can pass the necessary info in the email.

Thanks,

Danish