Can I send the mail through email client template without filling the "To" recipient field?

Anmol12 · ‎04-23-2023

Hi,

I have the requirement to send the mail to cc recipient only without filling "To" recipient, when I try to send the mail from email client template to the cc or bcc recipient without filling the "To" recipient then I am getting the error as "Recipient required in To: Block" as mentioned in below screenshot.

Is it possible to send the mail without filling "To" recipient? How can I get rid of this error?

Karan Chhabra6 · ‎04-24-2023

Hi @Anmol12 ,

You can create a new record in the email address filter table, navigate to the email address filter under system mailboxes and create a new record, refer to the oob record.

If this helped, please mark my answer as helful and accepted solution.

Thanks!!

View solution in original post

Teju Dhoran · ‎04-23-2023

HI,

please check below link:

https://www.servicenow.com/community/itsm-forum/how-to-send-email-client-emails-to-cc/m-p/558391

Teju Dhoran · ‎04-25-2023

Glad to know your issue is solved. Same solution was available on Given link in previous post.

Karan Chhabra6 · ‎04-23-2023

Hi @Anmol12 ,

You can add the recipient (To) as your servicenow instance's email, i.e. your-instance-name@service-now.com

Make sure configure a email inbound action that ignores email which are being sent by your own instance.

Please check this thread as well : https://www.servicenow.com/community/now-platform-forum/is-it-possible-to-send-a-notification-with-o...

If my answer has helped with your question, please mark it as correct and accepted solution.

Thanks!!

Anmol12 · ‎04-24-2023

Hi,

Thanks for your reply, can you also tell me that how can I configure a email inbound action that ignores email which are being sent by your own instance.?