- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2024 07:07 PM
Hi all,
I created Business rule and Flow that are triggered when a record (or specific field) is updated.
When I create a record by using "Insert and Stay" action, BR and Flow didn't work.
Is it OOTB functionality?
Thanks.
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2024 07:33 PM - edited 05-20-2024 08:04 PM
Hi @shun6 Just tested my BR in PDI , insert and stay triggered my BR. So it should work as long as your condition matches and your Business rule runs on insert
Harish

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2024 07:33 PM - edited 05-20-2024 08:04 PM
Hi @shun6 Just tested my BR in PDI , insert and stay triggered my BR. So it should work as long as your condition matches and your Business rule runs on insert
Harish
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2024 07:52 PM
Hi @shun6 ,
"Insert & Stay" will not trigger BR & flow which triggers on Update of any record. Insert & Stay is treated like new entry, to ensure BR & flow triggers on Insert & Stay - Check the insert check box on your BR & change the trigger condition on your flow. - Verified in PDI.
I started answering community questions recently. If my answer helped you in any way, please mark it as helpful or correct. It would be a great boost.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2024 07:58 PM
Insert and stay -> insert operation
if your BR or flow is not configured to run on insert, it won't trigger
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader