The Zabbix integration API is opening two or sometimes three incidents, with only 1 Zabbix event occ

[Patrick Rajao]

Hello, we have had integration with Zabbix for a long time.
We haven't changed anything, and neither have they.
It was working, but in May it starts to double and we don't know why.
The integration inserts incidents into our instance, but also makes other integrations (like email, for example), and for these others it only sends once, but for ServiceNow, despite Zabbix triggering only 1 event, it is opening 2 or 3 incidents.

[Amit Verma]

Hi @Patrick Rajao 

Is it a REST based or email based integration ?

Thanks and Regards

Amit Verma

[Patrick Rajao]

Hi @Amit Verma 

REST based integration.

TKS and Regards

[Amit Verma]

@Patrick Rajao 

So Zabbix makes a REST API call towards your ServiceNow instance to create an incident. To start with further debugging, we should check on the Zabbix front how and when the REST API calls are being made, Moreover, we should inspect the ServiceNow instance logs to verify how many calls are being received by the instance from Zabbix. 

[Ravi Chandra_K]

Check if there are any current.upade in any Custom BRs.

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra