Can multiple child incident be automatically tagged to parent incidet ?

[rajatgon]

Eg. if have a parent ticket and i see numerous child tickets, can these be automatically merged and tagged to parent ticket without being manually entering parent id on each ticket? this will greatly reduce the manual effort.

Is there a feature set or capability that exist?

[Dr Atul G- LNG]

Hi @rajatgon 

Yes, you can try it with list view. 

[Runjay Patel]

Hi @rajatgon ,

You can do this using background script or fix script with below code.

// Define the sys_id of the parent ticket
var parentSysId = 'PARENT_TICKET_SYS_ID'; // Replace with the actual sys_id of the parent ticket

// Define criteria to identify child tickets
var childTickets = new GlideRecord('incident');
childTickets.addQuery('category', 'network'); // Replace with your own conditions for child tickets
childTickets.addQuery('parent', ''); // Only tickets without a parent
childTickets.query();

var updatedCount = 0;

while (childTickets.next()) {
    childTickets.parent = parentSysId;
    childTickets.update();
    updatedCount++;
}

gs.print('Number of child tickets updated: ' + updatedCount);

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[Uncle Rob]

Are you talking about automatically creating incident_tasks for certain incidents?

[Ankur Bawiskar]

@rajatgon 

Can you explain your business requirement here?

if you don't want to enter parent ticket in those child tickets then you can use 2 ways

1) Update All -> ensure you apply correct filter on list and use Update all button and set the parent

OR

2) use background script and set the parent for those child

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.