can not login using credentials I created thr' rest API

[Deepali5]

I created a user using rest api posting to sys_user

I gave username and password

payload = {"first_name": "Dummy",

"last_name": "User",

"user_name": "user1",

"user_password": "<Somepassword>"

}

I got success response 201

I also assigned admin role to this user.

I can see this user record being created in servicenow.

but if I logout from admin and try to login into servicenow as this new user1, using the credentials I created, I

get error as username or password is incorrect

I am trying do a third party integration with servicenow, for that I need to create my own user and the integrate into incidents.
I want to automate the whole process including creating user. I am just testing right now with rest explorer.

Will look into creating imports/transform later.

How do I know if password is set correctly? If not how to set the password thr' post rest API call?

Thank you

[Ian Mildon]

As your normal Admin login, check the sys_user record to see if "web services access only" is checked. If it is, the account can login via the API connection but will not be able to perform a local login

[Deepali5]

@Ian Mildon 

web services access only" is not checked and I am neither able to login from my app nor perform a local login.

When I try to post from rest API connection thr' my app using this user I get 401 error.

So may be password is not getting set. Can I see if the password is set thr' rest API in the sys_user record?

Thank you for your help..

[Weird]

Check the XML of the user record and see if the password field is properly showing an encrypted password or just the plain text you used.

[Prince Arora · Accepted solution]

@Deepali5 ,

I have tried this in my PDI and worked really well for me!

Could you please try this, I have used the same body which you mentioned 

You are going in the right direction, can you make "sysparm_input_display_value" to true as mentioned in the screenshot.

After creation of user, I was able to login with the user_name and password!

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.