Can not obtain an access token from a refresh token in ServiceNow through an application registry

Muhammad Mairaj
Tera Contributor

‎10-30-2023 02:16 AM - edited ‎10-30-2023 02:18 AM

Hi Community,

I am not able to get access token (Oauth 2.0) from third-party provider (Workday) through application registry, When I try to 'Get OAuth Token' from credentials record (oauth_2_0_credentials) returns below error.

HTTP Error 401 - Unauthorized

Not sure, I am getting it because bad/invalid auth url or due to configuration workday side. Additionally, When I try to get access token through refresh token I get result by scripting 'GlideOAuthClientRequest & GlideOAuthClient using requestToken method'. 

Thanks in advance,
Muhammad

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3 REPLIES 3

Anil Lande
Kilo Patron

‎10-30-2023 02:23 AM

Hi,

Make sure you have used correct URL's while configuring OAuth Provider.

Also check if you have entered additional blank space, (common error when we do copy paste)

 

 

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Thanks
Anil Lande
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Muhammad Mairaj
Tera Contributor
In response to Anil Lande

‎10-30-2023 02:35 AM

I have verified values such as client-id, client-secret, and token url in application registry. as I said I am able to get access token by 'GlideOAuthClientRequest & GlideOAuthClient' as well as in Postman but not through credential record Get OAuth Token.

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Kit Cheong
Giga Guru

‎11-28-2023 12:41 AM

If you're not getting the Workday login screen when clicking "Get OAuth Token", open the Application Registry [oauth_entity] record in ServiceNow, add this param' to the Authorisation URL: ?redirect=n
E.g. https://x.myworkday.com/[your tennant]/authorize?redirect=n

 

If none of this works try logging into workday on a new tab using the "API client" credentials, then click "Get OAuth Token" in the ServiceNow tab.

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