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can not read the property 0 from undefined into flow design

BanuMahalakshmi
Tera Contributor

Hi 

I am getting the error message "cannot read the property 0 from undefined" while assign value into flow design task assignment group stage. please let me know correction in the script:

var assignmentgroup;
var site = fd_data.trigger.request_item.variables.site;
var keyword= site.split("-")[0].trim();

var siteval = gs.getProperty('locations.with.network.lan.resource').split(',');
var index = -1;
index = siteval.indexOf(keyword);

if(index > -1)
{
 assignmentgroup = '0e1285371b58c450c9307510cd4bcbed';
}
else
{
    var assignmentgroup_val = new GlideRecord('u_location_point_of_contact');
    assignmentgroup_val.addQuery('u_group_user=Group^u_contact_type=Local Support');
    assignmentgroup_val.addQuery('u_location', '=', site);
    assignmentgroup_val.query();
    assignmentgroup_val.setLimit(1);
    if (assignmentgroup_val.next()) {
        assignmentgroup = assignmentgroup_val.u_group;
            }
    else
    {
                assignmentgroup = '0e1285371b58c450c9307510cd4bcbed';
    }
return assignmentgroup;
}

 

 

BanuMahalakshmi_0-1741702690828.png

 

6 REPLIES 6

@BanuMahalakshmi 

Hope you are doing good.

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Medi C
Giga Sage
Giga Sage

Hi @BanuMahalakshmi ,

It looks like the site value is empty. Please ensure that the value is not empty before splitting. Here is a script you can try:

 

var assignmentgroup;
var site = fd_data.trigger.request_item.variables.site;

var keyword = "";
var query = 'u_group_user=Group^u_contact_type=Local Support';

if(site){
   keyword = site.split("-")[0].trim();
   query += keyword+"" == "" ? "" : "^u_location=" + keyword;
}

var siteval = gs.getProperty('locations.with.network.lan.resource').split(',');
var index = -1;
index = siteval.indexOf(keyword);

if(index > -1)
{
 assignmentgroup = '0e1285371b58c450c9307510cd4bcbed';
}
else
{
    var assignmentgroup_val = new GlideRecord('u_location_point_of_contact');
    assignmentgroup_val.addQuery(query);
    assignmentgroup_val.query();
    assignmentgroup_val.setLimit(1);
    if (assignmentgroup_val.next()) {
        assignmentgroup = assignmentgroup_val.u_group;
      }
      else
      {
         assignmentgroup = '0e1285371b58c450c9307510cd4bcbed';
      }
    return assignmentgroup;
}

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