can on Prem AD LDAP auth and Azure AD SSO work together in ServiceNow?

[GD11]

we have existing LDAP integration and authetication with onPrem AD and we want to do the same with Azure AD LDAP , can both works and stay together in ServiceNow?

@Ankur Bawiskar Any Thoughts/help would be appreciated?

[cloudops · Accepted solution]

Yes, ServiceNow can support multiple LDAP integrations, including both on-premises Active Directory (AD) and Azure AD LDAP. Here are the steps to set up Azure AD LDAP integration in ServiceNow:

1. **Create an Azure AD Domain Services instance**: This is your managed domain in the Azure portal. You need to configure it with a unique domain name and select the appropriate subscription.

2. **Configure networking**: Connect your managed domain to the appropriate virtual network. You can either create a new one or use an existing one.

3. **Configure settings**: Enable secure LDAP access over the internet and configure the necessary firewall rules to allow ServiceNow to connect to your managed domain.

4. **Synchronize users and groups**: You can either sync all users and groups or select specific ones.

5. **Create an LDAP Server record in ServiceNow**: Navigate to System LDAP > LDAP Servers and create a new record. Fill in the necessary fields such as Server Name, Server URL (using the secure LDAP URL of your managed domain), and credentials.

6. **Create an LDAP Data Source**: Navigate to System Import Sets > Administration > Data Sources and create a new record. Select 'LDAP' as the type and fill in the necessary fields.

7. **Create Transform Maps**: These are used to map the data from your Azure AD to the appropriate fields in ServiceNow.

8. **Test the connection**: You can do this by running the 'Test Load 20 Users' related link on the LDAP Server record.

Remember, you can have multiple LDAP Server records in ServiceNow, so your existing on-premises AD integration can coexist with the new Azure AD LDAP integration. However, you need to carefully manage the order of these records and the user matching and linking rules to avoid any conflicts or issues.

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