Can some one help me how to trigger manual REQ,RITM and SCTask via scripting
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-17-2024 09:06 AM
Hi All,
We have a legal record producer and on selecting one particular category " AI system review " it needs to create legal requests and SC tasks as well and assign them to a particular group and a person with the details. It is an urgent requirement. Please help me with this.
Please find the code for reference.
var rpId = RP.getParameterValue('sysparm_id');
new LegalRequestWrapper(current, rpId);
current.lg_subcategory = producer.sub_category;
current.priority = producer.priority;
current.assignment_group_permission = 'edit';
current.assignment_group = '8bad2605bd542010fa9be6f75cff6304'; //OGC Legal Contracts Support
current.assignment_group_permission = 'edit';
current.assigned_to = 'a8486e6b1b9a8c50031640c8cc4bcb8e';//Maggie Conerly
var tt = producer.sub_category;
if(tt == 'AI system review')
{
current.setAbortAction(true);
var gr=new GlideRecord('sc_task');
gr.initialize();
gr.assignment_group = '15fd53e01b85c0100da14223cd4bcbb4'; //GTS Service Desk Group
gr.assigned_to = '1c13f54a1b12c850031640c8cc4bcb13'; // Chris Farrow
gr.insert();
}
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-17-2024 10:31 AM
You need to use cart API. Please check this