Can someone translate this Flow Designer error meassge for me?

[johnfeist]

I'm building a flow that needs to perform the same set of steps from several places, so I put that into a subflow.  When tested by itself, the subflow works as expected.  When I add the subflow to the main flow it ends up with an error.  The error log shows:

Flow Designer: Operation(Request A Change User.If$1.c89e5e291b1828509989da8cbc4bcb16.Manage Add An Approver$2.callSub) failed with error: com.snc.process_flow.exception.OpException: called block 'Request A Change User.If$1.c89e5e291b1828509989da8cbc4bcb16.Manage Add An Approver$2.callSub' failed. Check the context log for exception details.

For reference, the Flow is Request A Change User and the Subflow is Manage Add An Approver.  I'm not sure where I can find the context log.  Any suggestions, ideas, etc. are gratefully accepted.

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[Khalnayak]

Hi Johnfeist,

see this link for checking context log 

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/concept/f...

[johnfeist]

Thank you Usmaan,

Unfortunately, the logs just show me what I find in the error log which means nothing to me.  Apparently because the error came from the subflow, the go to error button does nothing.

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[Khalnayak]

Hi Johnfiest,

Are you running the flow as system user or user who initaties session?

found this KB which may be relevant here

https://hi.service-now.com/kb_view.do?sysparm_article=KB0824489

[johnfeist]

Thank you Usmaan,

I was running it as the user who created the record, which in this case is me and I have all the rights.  I changed it to the system user.  It still failed but now with this error:

Flow Designer: Operation(Manage Add An Approver.If$1.d79e52691b1828509989da8cbc4bcb43.If$1.1f9e52691b1828509989da8cbc4bcb4c.If$1.9b9e52691b1828509989da8cbc4bcb52.ef9e52691b1828509989da8cbc4bcb7e.5ad05916c31332002841b63b12d3ae63) failed with error: com.snc.process_flow.exception.OpException: Value of field record is not a GlideRecord

The wierd part is that based on how far the subflow gets, I know that the step where it is failing is on a create record where it is to add a row to sys_user_grmember.

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