Can't add instance to NOW Agent app.

[JV2]

I can't add an instance (Madrid patch1) to the NOW Agent app. I got the message: "A server with the specified hostname could not be found".

Same instance can be loaded using the NOW Classic app with no issues at all.

Could you guys give me an idea about what to do here? We're trying to set up NOW Agent to start testing Studio.

[JV2 · Accepted solution]

Actually we had our Security people to "whitelist" the Studio app so it can access our SN instance.