Can't delete table in Customer Service scope
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04-16-2020 08:15 AM
Hi,
I created a custom table in the Customer Service scoped application. The name of the table starts with sn_customerservice_[name]. I do not see an option to Delete the table. In my PDI, I see an option to delete a table when accessing it from sys_db_object, but I do not see this on the client instance. I am thinking it's because it doesn't start with "u_" and therefore isn't being identified as custom.
I am using the System Administrator account. The button is simply not there. Any help?
Thanks.
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04-16-2020 08:19 AM
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04-16-2020 08:30 AM
Hi Shane,
it is intended to be fixed in Paris Version
https://hi.service-now.com/kb_view.do?sysparm_article=KB0623901
Till then you can run this in scripts background; it would delete columns, remove data and then delete table
var tableUtil = new TableUtils();
tableUtil.dropAndClean('sn_customerservice_test');
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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04-16-2020 08:45 AM
Hi
you have to activate the plugin.(scope system application)
following is the article in that it explain step by step.
https://hi.service-now.com/kb_view.do?sysparm_article=KB0623901
If it help mark helpful or correct
Thanks and regards
Anil