Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Can't delete table in Customer Service scope

Shane18
Kilo Expert

Hi,

I created a custom table in the Customer Service scoped application. The name of the table starts with sn_customerservice_[name]. I do not see an option to Delete the table. In my PDI, I see an option to delete a table when accessing it from sys_db_object, but I do not see this on the client instance. I am thinking it's because it doesn't start with "u_" and therefore isn't being identified as custom.

I am using the System Administrator account. The button is simply not there. Any help?

Thanks.

3 REPLIES 3

Shane18
Kilo Expert

find_real_file.png

I recreated this on my PDI and ran into the same issue.

Hi Shane,

it is intended to be fixed in Paris Version

https://hi.service-now.com/kb_view.do?sysparm_article=KB0623901

Till then you can run this in scripts background; it would delete columns, remove data and then delete table

var tableUtil = new TableUtils();

tableUtil.dropAndClean('sn_customerservice_test');

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Anil Shewale
Mega Guru

Hi

you have to activate the plugin.(scope system application)

following is the article in that it explain step by step. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0623901

 

 

If it help mark helpful or correct 

Thanks and regards

Anil