Developer

Suggestion button (light-bulb) next to Short Description not visible on portal side

Hello All! We enabled Suggestion button for Short Description field on Incident form. When viewed from the backend, it is visible and works well. But the same button is not visible in the portal. Note: We're using Admin role to view it on the backend...

Question

browse button in Employee center showing only for admins

Hi,please the browse button in the employee center are showing only for admin users the checkbox in advanced portal navigation are checked any suggestions please?Thanks.

Question

To populate value from LookUpSelect Box variable from MRVS to single line text variable outside MRVS

Hi Team,I have a LookUp Select Box variable named 'Plant' in PackSize MultiRow Variable set(MRVS). Have a Single Line Text variable named 'PlantOutside' in Outside MRVS. When user select a value for Plant from PackSize MultiRow Variable set, i want t...

Question

How to hide or remove overview tab from workspace

How to remove overview tab mention in below screenshot

Question

How can I prevent users from sharing their own dashboards

Hi all, We are using PA Dashboards: .../now/platform-analytics-workspace/dashboard-library I want to allow users to add their own new dashboards, but I want only selected users (preferably role based) to be able to share their own dashboards with oth...

Question

Case to Incident bidirectional integration between two servicenow Instances

Hi all, We have a requirement to integrate two servicenow instances Bidirectional . Instance1 : When case created, corresponding incident needs to be created in Instance 2, and when some changes like assigment group or state in INC, same has to flow ...

Question

Prevent having to buy extra storage by reclaiming unused storage

A standard ServiceNow instance can grow up to 4TB before ServiceNow comes knocking on your door that your instance is getting too big and that you need to purchase extra capacity to store your database. No worries. 4TB is a lot and I’ve worked with c...

Article

Need to restrict the close of catalog task

Hi All,Query 1) Only the ITIL user who is part of the assignment group can close the catalog Task. (Admins are allowed)2) Persons who are not part of groups are restricted to close the catalog task.3) Requester who has raised the request are allowed ...

Question

Publish to Service Exchange creating an extra Catalog Item

Hello.I have a problem with Service Exchange. I trying to build out my Service Exchange catalog, based on the items I've already got set up in my regular catalog.When I use the "Publish to Service Now" UI action in Dev, it all works fine. I can colle...

Question

How to hide NEW button in workspace for a custom relationship?

Hi Everyone, I have created a custom relationship to be displayed in the incident form When this relationship is visible in the form, the NEW button is also seen in the workspace This NEW button is written in Global table. If I write action exclusion...

Question

hyper link in showFieldMsg on load client script

How can I add hyper link using onLoad client script and g_form.showFieldMsg(for example the user will see 'click here' and it will redirect to google)My field name is: u_priferiatable name: sn_slm_case

Question

Show 2 table data in 1 catalog item variable.

I have a requirement for one of the catalog item variable where variable type is refecne field and its refer to core_company table and now i want to show case the company id which is related table of core_copany table named assumed core_company_id so...

Question

How to Customize CAB Workbench for State Authorize Buttons (Approve OR Reject)

Hi everyone, I need some guidance regarding the CAB Workbench behavior. The requirement is to have the Approve and Reject buttons visible and actionable when the change request is in the "Authorize" state. As per the standard ServiceNow process, my u...

Question

Add more options to workplace portal reservation card in portal ws

Hi, how can I add more options/information in the card ?

Question

Audit showing as false when using dictionary override?

Hi,I had a requirement to set audit=true on some fields on a table (cmdb_ci_base_rpa_robot), but that table extends from the software table and the fields that needed to be audited were coming from there. I created dictionary overrides for those fie...

Question