Can't upload Custom Company App to My Company Applications: Code 503

[david_webb01]

Hey all

I have logged this with HI, but was maybe wondering if I could find a quicker answer on the forums. We currently cannot publish any new or changes to our custom company applications. If I publish via Studio or use the Publish to My Application Repository UI action, I get the following error:

Application repository cannot validate your vendor information, upload function is disabled for this instance: Method failed: (/sn_orchestration_api_v1.do) with code: 503

503 seems to indicate that there is a service down somewhere? Is anyone else experiencing, or has experienced, this? It unfortunately puts a bit of a halt to deploying any of our custom changes

[Maik Skoddow]

Hi @david.webb01 ,

do you have any IP Access controls activated on your instances (https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/login/task/t_Access...)?

If so you have to include IP addresses of the application repository.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Maik Skoddow]

Hi @david.webb01 ,

any reactions? Do you miss anything? 

Kind regards
Maik

[david_webb01 · Accepted solution]

Hey Maik! Sorry for the late reply!

SNOW Support confirmed for us that there was an ongoing issue with the application repo service and that it couldn't confirm our instance vendor (hence the error), so this has cleared itself up!

[Maik Skoddow]

Great to hear that you found a solution!

Maik