Can use Quick Messages while Replying to an Email in Workspace

[Deep Raj 1]

Hello all,
I have a custom workspace created in which the emails received are shown in the Activity Stream. When we go to "Compose Email", we can have the "Quick Message" option there in which template are created which can be selected to appear in the body of the mail. 
The requirement is like I want these quick messages to be available while "Reply" to a received email in the Activity stream.
Also this is for a specific a table and not for all tables.

Thank you

[Arpan Baishya]

Hi @Deep Raj 1

Yes, you could certainly configure and use Quick Messages for responding to emails. Navigate to Email Client > Quick Messages and create your custom Quick Message by specifying the table, conditions, body, and any user or group in particular for whom you want that message to appear.

Once you have done that, you should see it show up on your workspace like this.

Once you click it, you'll have the option to insert the message in the email body.

Hope that helps.

[Deep Raj 1]

Hello @Arpan Baishya 
Thank you for the reply.
But I already have Quick messages in the "Compose Email". I want them to be available, when I "Reply" to a received email in the Activity stream

[Arpan Baishya]

@Deep Raj 1, would it be possible for you to share a screenshot where you are attempting to reply to a received email in the Activity Stream? 

[Community Alums]

Hi @Deep Raj 1 ,

Please refer to the link: https://docs.servicenow.com/bundle/tokyo-procurement-operations/page/product/procurement-service-man...