Can users create HR case/Incident from whatsapp

[Vadla Srimaan]

Hi everyone,

I have seen community links about whatsapp integration with servicenow which talks about information exchange between requestor and agents.

But can a user create a ticket in servicenow from whatsapp?

TIA

[ffadvanced]

Users can create HR cases/incidents directly from WhatsApp using the "FF Advance Server" feature. This streamlines reporting and support, making it easier for employees to submit issues or cases efficiently through a familiar platform.