Can we add "Add to cart" button in Record producers?

VS9
Mega Contributor

Hi Team,

Can we add "Add to cart" button in Record producers?

 

3 REPLIES 3

Mike Patel
Tera Sage

No, You have to create catalog item if you want add to cart.

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

Unfortunately no because the cart functionality is for a Service Request where the cart turns into the request or container of all the items in your cart.  Record Producers "produce" a record outside of the Service Catalog and thus not an item of a request.  You can always produce a record via the Catalog Item workflow in another table.

 

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FrankKorving
Tera Expert

You can save catalog items to your wish list and visit them later to complete the ordering process.

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/...