Can we attach attachment to existing incident via inbound action

[Community Alums]

Hi all,

We have a requirement like, When user send email which contains Incident number and email has attachment, same attachment   should be attached to that particular Incident.

Can we achieve it, If possible could you please help us to proceed on that.

Regards,

Roopa

[Community Alums]

Hi Anil,

2. If you are sending an email to servicenow instance with subject as email( and this is not a response to the email from servicenow instance), then you need to create an inbound action to make that happen.

This is my scenario, Could you help me with steps or code.

Regards,

Roopa

[Community Alums]

Hi anil,

Could you help me on this please.

Regards,

Roopa