can we bring the license data too into servicenow from the M365 portal

[kiran kumar m1]

As we get user data flowing from M365 portal when we perform m365 saas integration , simillarly can we bring the license data too into servicenow from the portal

[Dr Atul G- LNG]

Hi @kiran kumar m1 

I think yes, you can bring that information as well, but licensing is a key factor. What will the user do with that information if you show it on the portal?"

[M Iftikhar]

Hi @kiran kumar m1 ,
Yes, you can bring M365 license data into ServiceNow, but it’s not included OOTB with the SaaS integration—you’ll need to use SAM’s Microsoft 365 license management or extend via Graph API.

References:

• Manage Microsoft 365 licenses with ServiceNow SAM

• Integrate ServiceNow with Microsoft 365 (Docs)

• ServiceNow SAM Blog – M365 license compliance

• Microsoft tutorial – integrate ServiceNow with Entra/M365

• Microsoft Inside Track – SAM licensing story

• Community: M365 licenses into ServiceNow

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Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Bhuvan]

@kiran kumar m1 

If you are looking to bring license data as part of SAM Pro module, refer below documentation link

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

https://www.servicenow.com/community/sam-blog/microsoft-365-license-compliance-and-optimization-supp...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan