Can we call script include from SLA filter condition?

[neethu4]

Hi

Can we call script include from a SLA start condition using below?

javascript:newGetInSys().getinc();

I user the above method to call the script include function but it is not triggering from the SLA start condition.

I have verified the script and it is working in background script.

Thanks,

Neethu

[Jaspal Singh]

What does the script include return as value or output? 

[neethu4]

sys_id

[Jaspal Singh]

Thanks Neethu if the sys_id is the sys_id of values from the table on which sla defintion configured then you can use something as suggested by Harshvardhan i.e in format

sys_id || is one of || javascript: javascript:new GetInSys().getinc();

[Harsh Vardhan]

the script include is returning the sys_id ? 

if yes then you can. 

make sure its client callable check box checked and condition would be like below. 

sys_id | is one of | javascript: new global.GetInSys().getinc();