Can we combine Group By Assigned To and Group By Additional Assignee List
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi Experts,
I have a pie chart report that shows all assigned incidents grouped by Assigned To.
We want to show incidents grouped by which are in 'Additional Assignee List' field as well.
See in above image, we need to change Group by every time with Assigned To and Additional Assignee List, but is it possible we can show all incidents grouped by assigned to and additional assignee as well without need to change the Group By?
Thanks in advance,
Amol
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
group by on List field is not supported as it holds more than 1 value (sysId)
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
In a pie chart, this is not possible. If you need a trend view, you can instead create multiple data series in a report so that both perspectives can be shown together.
https://www.servicenow.com/docs/r/now-intelligence/reporting/c_MultipleDataSets.html
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @amolpawar
It is not possible "show all incidents grouped by assigned to and additional assignee as well without need to change the Group By"
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti