Can We create a custom role for admin?

[aparna_sunil]

We want have roles for below activities,

• Providing access to dashboard/reports
• Providing access to applications
• Adding users to groups
• Providing access to Agile Module
• SNC access control
• Activating or creating knowledge base
• Plugin activities
  
  We do not want to give a support team admin access (as this will give them full control) Can we create a custom role instead of giving admin access for above activities?

[mohdarbaz]

@aparna_sunil 

Yes, it's recommended to create custom roles to manage specific activities without giving full admin access. This approach allows you to assign precise permissions for the tasks you mentioned, ensuring that the support team has the necessary access without having full control.

If my response helped, please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @aparna_sunil ,

I think you don't need a custom role here unless you have plans to create custom ACLs

Otherwise

create a support team group and assign related roles to it and add users to it

this is the recommended approach

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya