Can we create Automated test framework (ATF) test cases for Agent Workspace?

ashwanikumar
Tera Expert

Hi All,

Has anyone tried creating test cases for Agent Workspace?

Thanks,

Kumar

4 REPLIES 4

Abhi95
Mega Expert

Hi ashwanikumar,

Did you find the way to create test case for Agentworkspace?

If so can you share with me as well the sample one.

 

Thanks,

Abhishek

 

Brad Tilton
ServiceNow Employee
ServiceNow Employee

In Orlando, you can test workspace forms with the one of the form steps. Pre-Orlando I would try using the page inspector and custom ui tests to see exactly what you can test in workspace.

Matt102
Giga Guru

Given the Orlando release notes I suspect that this was not available in New York:

"Changed in this release
Form category
    Some test steps under the Form category now let you select an available workspace."

As advertised Orlando, will allow you to test Agent Workspace functionality:

  • Add a Form 'Open...' Test Step and select 'Agent Workspace' from the 'Form UI' drop down.

NB Currently custom workspace functionality is broken (PRB1418619).

nickpqa
Tera Contributor

The way to ATF Agent Work-Space is by selecting Form UI = Agent Workspace instead selection a Standard UI . This will open a record in Agent Workspace view.