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Can we display a static list on a catalog item form ?

AnciaM
Tera Guru

I have a requirement on a catalog item which updates service instances. I need to display all the relationships available in svc_ci_assoc table . Do we have feature that helps display a static list on the catalog form . Is there any better method to achieve.

6 REPLIES 6

AnciaM
Tera Guru

AnciaM_0-1784129326697.png

Something like this 

Tanushree Maiti
Tera Patron

Hi @AnciaM 

 

ServiceNow features multiple ways to display a list on a catalog form.

  • List Collector Variable (Recommended) (For Multiple selection):: Use a List Collector variable type and point its core configuration directly to the svc_ci_assoc table. This provides an interactive, searchable side-by-side selection layout on the form.
  • Lookup Select Box   (For Single  select): If users should only pick one specific relationship record from the table at a time, use a Lookup Select Box variable mapped to svc_ci_assoc  . 

 

If list size is big , then due to large size of SelectBox /dropdown (look wise) , form can break. So List collector is preferable - look wise plus pone or multi selection feature.

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti