Can we do third party integration from an Incident in ServiceNow in "global" scope?

[Joshua Prakash]

What are the cons of doing that?

[Slava Savitsky]

Technically, you can, but you need to be aware that application scopes add an extra level of security and give you better control over how different applications interact with each other and access one another's data. However, that comes at a cost of increased complexity in terms of development and deployment.

[Joshua Prakash]

The requirement is to involve INCIDENT in the scope application?

The third party app updates the incident's additional comments, impact and urgency?

How to do that with scoped application?

[Slava Savitsky]

I cannot tell you how to build the entire integration. If you feel you have a knowledge gap and need to learn the basics of scoped applications, there are courses available in the Now Learning portal. Otherwise, if you have a specific issue, please provide the details of what you have tried so far and what exactly did not work.